Our Terms & Conditions

General

Our Agreement with You:

These terms and conditions govern your reservation, payment, receipt and use in respect of activities at Explore Activity and Education Centre. They take effect upon the completion of your booking with Explore Activity and Education Centre, whether that booking is made on line, over the phone, via email or letter.

Behavioural Standards and Exclusion

All children, parents and guardians behave at all times in a manner that is respectful of Explore Activity and Education Centres staff and other customers and that conforms to applicable safety requirements. Explore Activity and Education Centre has the right to demand the removal of anyone who fails to adhere to these requirements. Such failure shall include, but not be limited to any form of verbal or physical threatening, abuse or bullying of a fellow child or member of staff. Transportation of the child home will be the responsibility of the parent/guardian and no refund or credit will be issued.

Child Protection

Explore Activity and Education Centres staff have a duty to act if they suspect that a child in their care may be suffering from abuse or if a child makes a disclosure about abuse. In such an event, the member of staff will follow the Child Protection Policy as detailed in our policies and procedures.

Complaints

Explore Activity and Education Centre is fully committed to delivering the highest standards of instructing, coaching and childcare to the local community. If you or your child is not entirely satisfied with the service we provide we would like to hear about it. If we become aware of any problem while you or your child is still attending a course or activity, we will aim to resolve this at an early stage. You can be assured that any complaint will be taken very seriously.

In the first instance, the complaint should be made to the Duty Manager, who will look into the matter. If you feel the response to the complaint is not acceptable or you would like to take the grievance further, please make the complaint via email for the attention of the head of centre:

info@exploreactivitycentre.co.uk

Weather

Outdoor activities in there nature are weather dependent. Explore Activity and Education centre will make every effort to run activities through any weather however occasionally changes to the program may be made due to thunder, lightning and heavy rain.

Policies and procedures

Liability

All those participating or observing at Explore Activity and Education Centre do so at their own risk. Explore Activity and Education Centre has no responsibility or liability for the sickness, personal injury or death of any program participants, except to the extent directly caused by the wilful actions or negligence of Explore Activity and Education Centre or its staff. Organisers providing the facility and their servants are under no liability whatsoever in respect of personal injuries, loss or damage to property whilst attending any activity at Explore Activity and Education Centre.

Payment

Explore Activity and Education Centre accepts the following forms of payment: debit and credit cards, cash and selected childcare vouchers (these vouchers are only accepted as payment for Holiday Activities & courses) Explore Activity and Education Centre does not accept cheques. Payments by credit card are subject to an additional 2% fee. The responsibility rests with you to ensure the validity of your payment. Payments not received or later found to be invalid must be fulfilled by cash at the time of the next applicable session.

Lost Property

All property left at Explore Activity and Education Centre whether it is in a changing room, cabins or outside, is done so at your own risk. Explore Activity and Education Centre cannot accept any responsibility or liability for the loss or theft of or damage to any personal belongings. Please ensure children do not bring valuable toys or belongings when attending activities at Explore Activity and Education Centre. Please ensure clothing and other belongings are clearly labelled with the child's name to help us return unclaimed items. Lost property will be kept at the centre for a period of three weeks after the end of the activity. If items are still unclaimed after this period, Explore Activity and Education Centre will distribute them to local charities.

Medical conditions

It is the responsibility of the parent/guardian to inform Explore Activity and Education Centre of any medical conditions when first signing up with us. You will be able to update and amend these details at any point necessary via your online account. All information will be kept strictly confidential.

Holiday Activities

Bookings

All bookings will be confirmed by email unless otherwise requested. Payment is regarded as acceptance of our booking conditions.

Late collection fee for Holiday Activities Scheme

If for any reason you are detained and unable to collect by 5pm, we ask that you call the office as soon as possible. Two members of staff will wait with your child until they are collected. You will be charged a late pick-up fee of £3 for every period of 15 minutes that elapses after the appointed time of collection to cover the staffing cost. If we have no contact from a parent/guardian by 5.30pm, we will contact Social Services to advise them we have an uncollected child. We reserve the right to refuse future bookings from parents who continually pick up late.

Arrival for Holiday Activity Scheme

Parents/guardians should ensure children arrive no earlier than 15 minutes before the designated start time for the day/session. We are unable to take responsibility for children who arrive earlier.

Departure for Holiday Activity Scheme

Parents/guardians should arrive at least five minutes before the designated end time for the day/session. No child will be able to leave the premises without a parent/guardian unless written notification is received before the start of course detailing suitable alternative arrangements.

Cancellation and Refund Policy of your Bookings

If you wish to cancel your booking, a full refund can only be issued if the office has been notified 14 days prior to the day your child/children start.

Changing Days/Times

If you wish to make changes to the days or times you have already booked, we can do so providing we have space on the alternate days you wish to change to. This may sometimes not be possible and if this is the case a refund will not be issued.

Illness

Explore Activity and Education Centre requests that all children who are ill or infectious to be kept home for the full duration of their illness and for 48 hours after the last symptom occurs.

Cancellation on Day due to Illness

If your child is ill on the day they are due to attend activities and is not able to participate Explore Activity and Education Centre will not be able to issue a refund for this missed session.

Child Exclusion

On rare occasions, if a child proves incompatible with the general well-being of camp, e.g. they are involved in bullying or are engaged in disruptive or aggressive behaviour, we reserve the right to exclude them. No refund will be made for any remaining days booked and any costs associated with the exclusion, including transport home, will be the parent's responsibility.

Policies and Procedures

Copies of Explore Activity and Education Centres policies and procedures are available on site or will be sent to parents on request.

Enforced Venue Closure

If Explore Activity and Education Centre is forced to close due to the compulsory closure of its premises by order of a competent authority (eg Local Authority, Environmental Health etc), due to bad weather (eg Snow, Ice, Flood etc), outbreak of a human infectious or contagious condition (eg Influenza, Meningitis) or for any other reason, customers will still be liable for any fees due/paid, during the entire period of closure.

Photography

At times we may take photographs at Explore Activity and Education Centre, which may be used for marketing and promotional purposes. We will inform parents on the day and a form will be present on sign in for parents to sign to confirm they are happy for photography to take place.

Parties

Cancellation of a Party

4 weeks' notice or less – Explore Activity and Education Centre will be unable to issue any refund

More than 4 weeks' notice – we will refund you the total cost of the party

Changes to Final Numbers in Party

Explore Activity and Education Centre will contact the parent/guardian 1 week prior to the party date to confirm how many children there are attending. If this number decreases once payment has been made due to circumstances beyond our control i.e. illness Explore Activity and Education Centre will not be able to offer a refund.